Return & Refund Policy

Medicube is committed to your satisfaction. If a purchased item does not meet your expectations, you may request a return by following the procedures outlined here.

Return Eligibility and Timeframe

You can request a return for eligible products within 30 days from the date of delivery. Return requests submitted after this 30-day window may not be accepted.

Return Conditions

To be accepted, returned items must meet all of the following criteria:

Be unused and in the condition you received them
Remain in original packaging, including all accessories, components, and materials
Not be damaged from misuse or improper handling

Medicube reserves the right to reject any returns that do not comply with these requirements.

Non-Returnable Items

The following product categories are typically not eligible for returns:

Customized or personalized products
Digital products and downloadable content
Clearance or final-sale products
Items that have been used, installed, modified, or damaged

Refund Process

Once Medicube receives your returned item, we will inspect its condition.
If the return is approved, your refund will be issued to the original payment method.
The refund may take 5-10 business days to appear, depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or if you received a different item than ordered, please retain the product and all packaging materials until Medicube has reviewed the issue. Contact us at stackdaddy@ryuu.codes to report such problems.